Julia Onnasch acts as Head of Operations, working in particular on quality assurance and process improvement. Amongst other activities, she is currently supporting the design, development and implementation of a quality management system at ECES Headquarters. Before this, she successfully worked on the certification of the Independent Election Commission of Jordan against the ISO electoral standard TS/54001:2019. This involved the preparation of procedures for all key management, operational and support processes across the electoral cycle, establishment of measurement methods, and planning of 2020 parliamentary elections in-line with the international standard. Prior to joining ECES, Julia has previously acted as a consultant for a Jordanian NGO, assisting them in the design of a new documentation system. Prior to this she worked as an Analyst for international organisations and political risk and security consultancies. She holds an MA from King’s College London with the faculty of Social Science and Public Policy.